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Network and Connectivity Requirements
- Extension's Universal Agent host should be able to reach ServiceNow REST endpoints.
- When creating attachments from Task Instances, the extension's Universal Agent Host should be able to reach the Universal Controller.
- The ServiceNow Credentials provided in the ServiceNow Incident Universal Task, should have sufficient permissions to invoke ServiceNow API's and create incidents.
Supported ServiceNow Versions
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Example of creation of an incident with attachment from a sibling task within a workflow. The workflow is configured to create a ServiceNow incident when a task fails.
A An example workflow where the Failure transition of a SQL Task is followed by a ServiceNow Incident Universal Task is provided below.
Task An example of a task configured to use the information from the failed Universal Task Instance as attachment for creating a ServiceNow Incident is provided below.
Create Incident
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from any Task Instance
Example of creation of an incident from any Task Instance.
The use case shows a Task Monitor configured to monitor a specific task for failure.
The Task Monitor Trigger is configured to create a new ServiceNow Incident Task Instance when triggered by the Task Monitor.
The created Incident task best practice to configure such a scenario within UAC is the following.
Step 1: Create a Monitor Task which monitors the failure of tasks by configuring related "Monitor Details".
Step 2: Configure the ServiceNow Incident task. The created Incident Task propagates the output of the failing failed Task Instance as an attachment to ServiceNow. For that a Task Monitor trigger is required. More information on this on Step 3.
Step 3: Create a Task Monitor Trigger linked to the Monitor Task (on Step 1) which controls the action that needs to be taken when monitor successfully monitors a failure, in this case the trigger of an incident ticket configure on Step 2.
Task Output
Exit Codes
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Attribute changed is populated as follows
- falsetrue, in case ServiceNow incident is successfully created.
- truefalse, in case ServiceNow incident is not successfully created.
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