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You can create Business Services that represent your organization and assign individual records of different record types to each Business Service. You can then sort and filter the lists of these record types based on the Business Services, as well as generate reports.

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You also can promote Bundles that include records from one or more specific Business Services.

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Record Types for Business Services

You can assign any record of the following record types to one or more Business Services:

  • Agent
  • Agent Cluster
  • Application
  • Calendar
  • Credential
  • Database Connection
  • Email Connection
  • Email Template
  • PeopleSoft Connection
  • SAP Connection
  • Script
  • SNMP Manager
  • Task
  • Task Instance
  • Trigger
  • Variable
  • Virtual Resource

Anchor
Creating Business Services
Creating Business Services
Creating Business Services

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Step 1

From the Administration navigation pane, select Security > Business Services. The Business Services list displays.
 
To the right of the list, Business Service Details for a new Business Service displays.
 

Step 2

Enter/select Details for a new Business Service, using the field descriptions below as a guide.

  • Required fields display an asterisk ( * ) after the field name.
  • Default values for fields, if available, display automatically.

To display more of the Details fields on the screen, you can either:

  • Use the scroll bar.
  • Temporarily hide the list above the Details.
  • Click the New button above the list to display a pop-up version of the Details.

Step 3

Click a Save button. The Business Service is added to the database, and all buttons and tabs in the Business Service Details are enabled.

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Note
titleNote

To open an existing record on the list, either:

  • Click a record in the list to display its record Details below the list. (To clear record Details below the list, click the New button that displays above and below the Details.)
  • Clicking the Details icon next to a record name in the list, or right-click a record in the list and then click Open in the Action menu that displays, to display a pop-up version of the record Details.
  • Right-click a record in the a list, or open a record and right-click in the record Details, and then click Open In Tab in the Action menu that displays, to display the record Details under a new tab on the record list page (see Record Details as Tabs).

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The following Business Service Details is for an existing Business Service. See the field descriptions below for a description of the fields that display in the Business Service Details.

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Field Name

Description

Details

This section contains detailed information about the Business Service.

Name

Name used within the Controller to identify this Business Service. It can contain a maximum of 40 alphanumerics.

Version

Include Page
IL:Versions
IL:Versions

Description

Include Page
IL:Summary
IL:Summary

Metadata

This section contains Metadata information about this record.

UUID

Universally Unique Identifier of this record.

Updated By

Name of the user that last updated this record.

Updated

Date and time that this record was last updated.

Created By

Name of the user that created this record.

Created

Date and time that this record was created.

Buttons

This section identifies the buttons displayed above and below the Task Details that let you perform various actions.

Save

Saves a new task record in the Controller database.

Save & New

Saves a new record in the Controller database and redisplays empty Details so that you can create another new record.

Save & View

Saves a record in the Controller database and continues to display that record.

New

Displays empty (except for default values) Details for creating a new record.

Update

Include Page
IL:Update button
IL:Update button

Delete

Include Page
IL:Delete button
IL:Delete button

Note
titleNote

You cannot delete a Business Service if it has been assigned to one or more records.


Refresh

Refreshes any dynamic data displayed in the Details.

Close

For pop-up view only; closes the pop-up view of this task.

Tabs

This section identifies the tabs across the top of the Task Details that provide access to additional information about the task.

Anchor
Versions tab
Versions tab
Versions

Include Page
IL:Versions tab
IL:Versions tab

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