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Step 1

From the Agents & Connections navigation pane, select System > Email Templates to display the Email Templates list.

Step 2

Locate the Email Template(s) you want to copy (see Filtering).

Step 3

Copy the Email Template(s):
 
Copy One Email Template

  1. Right-click the Email Template Name.
  2. On the Action menu, select Copy. A Copy Email Template pop-up dialog displays.

 

Business Services

3. Enter a new name for the Email Template and, optionally, select any Business Services that you want the Email Template assigned to.

4. Click Submit to create a copy of the Email Template.

 
Copy Multiple Email Templates

  1. Ctrl-Click the Email Templates you want to copy.
  2. Right-click any of the selected Email Templates.
  3. On the Action menu, select Copy.
  4. On the Confirmation pop-up that displays, click OK. The copied Email Templates are added to the list, with - Copy added as a suffix to the Email Template Name for each Email Template. If an Email Template with that - Copy name already exists, another copy is not created.

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Step 1

Select an Email Template from the Email Template list. The Email Template Details for that Email Template displays.

Step 2

Either:

  • Click the Copy button.
  • Right-click the Details to display the Action menu, and then click Copy.

A Copy Email Template pop-up dialog displays.
 

Step 3

Enter a new name for the Email Template and, optionally, select any Business Services that you want the Email Template assigned to.

Step 4

Click Submit to create a copy of the Email Template.

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