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Step 1

Select a record type from the appropriate navigation pane of the Services. The records list for that record type displays.

Step 2

Either:

  • Enter / select information for a new record in the empty Details that displays below the list.
  • Click the
New button
  •  Image Added button that displays above the list to display an empty Details pop-up, and enter / select information for a new record.

Step 3

Click the Save, Save & New, or Save & View button to save the record.

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When you select a record type from the Services, a list of records for that type displays. Below To the right of the list, an empty record Details for a new record of that type displays.

For example:
 

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To see Details of an existing record, open the record.

For example:
 

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Record Details Fields
Record Details Fields
Record Details Fields

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In the following example, the drop-down list for Default Promotion Target lets you filter the list of Promotion Target records by Name or Description field:
 

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Details Icon
Details Icon
Details Icon

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For example, every Trigger record contains a Calendar field whose value is the name of a Calendar selected from the drop-down list: 


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If you click the Details icon next to the Calendar field, the Details for that Calendar displays.
 

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Field Hints
Field Hints
Field Hints

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To display a field hint, hover your cursor over the field value.

For example: 

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Record Details Tabs
Record Details Tabs
Record Details Tabs

The record Details for every record contains one or more tabs, including the default <record type> tab that provides detailed information about the record.

For example, Details for all tasks (except Workflows) provide eight tabs in addition to the <record type> tab. The currently selected tab displays in white. All other tabs display in gray.
 

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Each tab displays a list of records that have been user-defined to be associated with the record. For example, the Triggers tab for a task would list any trigger records that specify this task in its trigger Details.

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  • Details icon that allows you to view and edit Details for that record.
  • New button Image Added button that allows you to create a new record of that type and automatically associate it with the record whose Details are displayed in the <record type> tab.

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For example, this Linux/Unix Task Details shows that there are one or more records under the Virtual Resources and Versions tabs:
 

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Re-Ordering of Tabs

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The Metadata for any Task Instance record, as shown below, also contains a Status History field.
  

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Metadata Field Descriptions

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Note
titleNote

If you change the name of a task that is part of a Workflow, the Controller automatically changes the name of that task within the Workflow itself.

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Step 1

Either:

  • Right-click a record in the records list and click Delete in the Action menu.
  • Open the record and either:
    • Click the Delete button.
    • Right-click anywhere in the record Details and click Delete in the Action menu.

Step 2

On the Confirmation pop-up that displays, click Yes.

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You can temporarily hide record Details (or the list of records displays above the Details).

If you hide the Details, more records in the list can display. If you hide a list, more Details can display on the page.

  • To hide the record Details, click the down arrow ( v ) at the top of the Details.
  • To hide a list of records, click the down arrow ( v ) at the top of the list.
     

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    • in the record Details and click Delete in the Action menu.

Step 2

On the Confirmation pop-up that displays, click Yes.


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Record Versioning
Record Versioning
Record Versioning

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Step 1

Open the record Details for which you want to view old versions. The Version field indicates how many versions of this record have been made.
 
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Step 2

Click the Versions tab. A list of old versions that currently exist for this record displays.
 
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The number of old versions that currently exist for this record is identified above the list.
 
Click the Refresh icon at any time to get the current list.

Step 3

Click the Details icon next to the Name of the version, or double-click anywhere in the version row, to displays Details for that version.
 
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All of the associated records (tabs) contain the data as it existed when this version was the current version. At the top of the Details, the Name field contains the name of the record as it existed for this version. At the bottom of the Details, the Current <record type> field contains the current name of this record.

Step 4

Click Close to return to the version list.

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Step 1

Select the list from which you want to update multiple records.

Step 2

Ctrl-click each record on the list that you want to update.

Step 3

Right-click any of the selected records to display an Action menu.

Step 4

Click Update... to display the Update dialog, which lists every field that can be updated for that record type (since read-only fields cannot be updated, they are not displayed).
 
For example, the following Update dialog displays if you select multiple Linux/Unix Task records.
 
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Step 5

For any field, click anywhere in the Field Value cell to display an editor where you can enter / select a value.
 
For example, if you click the Agent row, a drop-down list displays that lets you select any currently defined Linux/Unix Agent.
 
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Step 6

If you want to clear the value of a field for each selected record and not select a new value, click the Clear Field Value check box.

Step 7

Click the Update button to update all of the fields with the changed values.

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Step 1

Select the list from which you want to update multiple records.

Step 2

Create a Filter to display only those records that you want to update.

Step 3

Right-click the list header to display an Action menu.

Step 4

Click Update Filtered.... A Confirm pop-up displays.

Step 5

Click OK to display the Update Filtered dialog, which lists every field that can be updated for that record type (since read-only fields cannot be updated, they are not displayed).
 
For example, the following Update Filtered dialog displays if you select multiple Linux/Unix Task records.
 
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Step 6

For any field, click anywhere in the Field Value cell to display an editor where you can enter / select a value.
 
For example, if you click the Agent row, a drop-down list displays that lets you select any currently defined Linux/Unix Agent.
 
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Step 7

If you want to clear the current value of a field for each selected record and not select a new value, click the Clear Field Value check box.

Step 8

Click the Update button to update all of the fields with the changed values.

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In the Update / Update Filtered dialog for multiple tasks, the Agent field is not converted into a text field if you select Agent Variable. Instead, an additional field - Agent Unresolved - is provided, into which you enter a variable, variable and text, or Agent name. The Agent field is not used.


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Uploading Records
Uploading Records
Uploading Records

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Step 1

Right-click any column on any list that supports uploads to display an Action menu.

Step 2

Click Upload... to display the Upload dialog.

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Step 3

Click Browse to Select a file to upload.

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Step 4Click Upload to upload the selected file.

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Step 1

Select the list from which you want to download multiple records.

Step 2

Create a Filter to display only those records that you want to download.

Step 3

Right-click the list header to display an Action menu.

Step 4

Click Download Filtered.... A Confirm pop-up displays.

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Step 5

Click Download to download the matching records

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