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It is replaced by ServiceNow: Incident |
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Disclaimer
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Feature | Description |
Create an incident ticket | Create an incident ticket in your ServiceNow instance and assign it to certain users or groups in order to raise awareness of, for example, failed tasks in UAC. Optionally, attach the STDOUT and STDERR of a sibling task (task in the same workflow) or any task in UAC directly to the incident so that the assigned users can immediately start investigations on the error and act accordingly. |
Create problem | Create a problem in ServiceNow to report on problems that could have arisen in your IT environment. |
Create change request | Create a change request in ServiceNow to start the change management procedure depending on the configuration item. Note: Changes of UAC environments (for example, promotion of a new workflow from DEV to PROD) can be enforced to follow your ServiceNow Change management procedure by automating the promotion of bundles (see Bundles & Promotion) from ServiceNow (for example, when the Change Request on the UAC configuration item moves to the “implement” phase) to UAC via the /wiki/spaces/SUP/pages/1179615361. . This requires some configuration in ServiceNow via Flows or Workflows. |
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- This Universal Task requires the Resolvable Credentials feature. Check that the Resolvable Credentials Permitted system property has been set to true.
- To import
Copy or Transfer the Universal Template
into your Controller, follow the instructions herefile to a directory that can be accessed by the Universal Controller Tomcat user.
In the Universal Controller UI, select Configuration > Universal Templates to display the current list of Universal Templates.
- Right-click any column header on the list to display an Action menu.
Select Import from the menu, enter the directory containing the Universal Template file(s) that you want to import, and click OK.
When the files have been imported successfully,
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the Universal Template will appear on the list.
Configure ServiceNow Universal Task
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This document references the following documents:
NameLocation | Description | |
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https://docs.stonebranch.com/confluence/display/UC72x/Universal+Templates | User documentation for creating Universal Templates in the Universal Controller user interface. | |
Universal Taskshttps://docs.stonebranch.com/confluence/display/UC72x/Universal+ Tasks | User documentation for creating Universal Tasks in the Universal Controller user interface. |
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