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Disclaimer
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| Template Name | Extension Name | Version | Status |
|---|---|---|---|
| ServiceNow Incident | ue-servicenow-incident | 2.3.2 | Fixes and new Features are introduced. |
Refer to Changelog for version history information.
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Modifications of this integration, applied by users or customers before or after import, might affect its supportability. For more information, refer to Integration Modifications. /wiki/spaces/IS/pages/150082745/wiki/spaces/IS/pages/150082745
Configure Universal Task
For a new Universal Task, create a new task and enter the required input fields.
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| Field | Input type | Default value | Type | Description |
|---|---|---|---|---|
| Action | Required | Create Incident | Choice | Action performed upon the task execution. Available actions.
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| ServiceNow Instance URL | Required | - | Text | URL of the ServiceNow instance. |
| Authentication Type | Required | Basic Authentication | Choice | Authentication method to use. Available methods,
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| ServiceNow Credentials | Required | - | Credentials | Credentials for accessing ServiceNow via API. The Credentials definition should be as follows.
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| Client Credentials | Optional | - | Credentials | Credentials for authenticating using OAuth2 (retrieving access token). The Credentials definition should be as follows.
Required when Authentication Type is Oauth2 (ServiceNow API) |
| Caller | Optional | - | Dynamic Choice | User who reported or is affected by this incident. |
| Category | Optional | - | Dynamic Choice | The category for incident creation. If not provided, the default category defined on ServiceNow will be considered. |
| Subcategory | Optional | - | Dynamic Choice | The subcategory for incident creation. The choice of Subcategory depends on the previous choice of Category. |
| Impact | Optional | - | Dynamic Choice | The impact of the created incident |
| Urgency | Optional | - | Dynamic Choice | The urgency of the created incident. |
| Assigned To | Optional | - | Dynamic Choice | The user is primarily responsible for treating this incident in ServiceNow. |
| Assignment Group | Optional | - | Dynamic Choice | Assignment group that is responsible for working on this incident in ServiceNow. |
| Short Description | Required | - | Text | Short description of the incident. |
| Description | Optional | - | Large Text | Description of the incident. |
| Provide Additional Fields | Required | -- None -- | Choice | The Provide Additional Fields provided as Choice field. This field allows the user to choose whether to include or not additional ServiceNow fields in the request as a JSON formatted text. The following options are available.
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| Additional Fields (JSON) | Optional | - | Text | Additional Fields (JSON) provided as JSON formatted text. Each additional field can be sent as a key/value pair. The key corresponds to the column name of the incident entry, as defined in the incident table's configuration. The value is set according to the entry's type. For more information, refer to Additional Fields (JSON) Configuration /wiki/spaces/IS/pages/150082745. Required when Provide Additional Fields is "As JSON Text". If a ServiceNow Field is defined in Additional Fields (JSON), and at the same time it is defined with a value on another existing field, the value defined on the specific designated field has precedence and the one defined on Additional Fields (JSON) will be ignored. |
| Attach Instance Information | Required | -- None -- | Choice | Parameter controlling whether an attachment will be attached to the incident and the source of it. The following options are available.
Label of this Field changed since version 2.3.0. |
| Task Instance ID | Optional | - | Text | UUID of the task instance, the output of which is attached. UAC Functions can be used to resolve the required Task Instance ID. For more information, the reader can refer to the task examples. Required when Attach Output Source is “Sibling Task” or “Any Task Instance”. |
| Instance Output Type | Optional | -- None -- | Choice | The type of output to be used as an attachment. The following options are available.
Required when Attach Output Source is “Sibling Task” or “Any Task Instance”. The full content of the outputs selected will be retrieved with the exception of STDOUT/STDERR which is controlled by field Number of lines for STDERR/STDOUT. |
| Number of lines for STDERR/STDOUT | Optional | 100 | Integer | The number of lines to be retrieved from the task instance output. The extension will provide up to the specified number of lines, or less if there are not enough lines generated. Required when Instance Output Type is “All”, “Standard Output” or ”Standard Error”. The value must be greater than 0. |
| Instance Fields | Optional | - | Multiple Choice | The instance fields to be retrieved related to the task instance. The following options are available.
More than one options can be selected. Instance Field information appears at the top of the ServiceNow Incident Attachment. Not all task outputs provide error information, in such cases the Task Instance “Status Description” can provide more meaningful information to the ServiceNow Incident attachment. |
| UC URL | Optional | - | Text | Base URL of the target Universal Controller. This Field and UC Credential is necessary for the task instance information to be retrieved and used to create the ServiceNow Incident attachment. |
| UC Credential | Optional | - | Credential for accessing the Controller. The Credentials definition should be as follows.
Required when Attach Output Source is “Sibling Task” or “Any Task Instance”. This Field and UC URL is necessary for the task instance information to be retrieved and used to create the ServiceNow Incident attachment. |
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This document references the following documents.
| Document Link | Description |
|---|---|
| Universal Templates | User documentation for creating, working with, and understanding Universal Templates and Integrations. |
| Universal Tasks | User documentation for creating Universal Tasks in the Universal Controller user interface. |
| Credentials | User documentation for creating and working with credentials. |
| Resolvable Credentials Permitted Property | User documentation for Resolvable Credentials Permitted Property. |
| ServiceNow Documentation | User documentation for ServiceNow. |
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Fixes: Fixed table name when creating attachments. (#43111, #126145)
ue-servicenow-incident-2.3.1 (2024-09-26)
Fixes: Enhanced Choice fields value retrieval to handle cases where commas are part of the field values. (#42430, #123607)
ue-servicenow-incident-2.3.0 (2024-08-29)
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