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Step 1

From the Agents & Connections navigation pane, select System > Email Templates to display the Email Templates list.

Step 2

Locate the Email Template(s) you want to copy (see Filtering).

Step 3

Copy the Email Template(s):

Copy One Email Template

Html bobswift
<ol> <li> Right-click the <b>Email Template Name</b>. <li> On the

Html bobswift
, select <b>Copy</b>. A Copy Email Template pop-up dialog displays.

Html bobswift
<li> Enter a new name for the Email Template and, optionally, select any

Html bobswift
that you want the Email Template assigned to. <li> Click <b>Submit</b> to create a copy of the Email Template. </ol>

Copy Multiple Email Templates

Ctrl-Click the Email Templates you want to copy.
Right-click any of the selected Email Templates.
On the Action menu, select Copy.
On the Confirmation pop-up that displays, click OK. The copied Email Templates are added to the list, with - Copy added as a suffix to the Email Template Name for each Email Template. If an Email Template with that - Copy name already exists, another copy is not created.

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Step 1

Select an Email Template from the Email Template list. The Email Template Details for that Email Template displays.

Step 2

Either:

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<ul> <li>Click the <b>Copy</b> button. <li>Right-click the Details to display the

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, and then click <b>Copy</b>. </ul>

A Copy Email Template pop-up dialog displays.

Step 3

Enter a new name for the Email Template and, optionally, select any Business Services that you want the Email Template assigned to.

Step 4

Click Submit to create a copy of the Email Template.

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