Assigning Agent Groups to a User


The Agent Group Access List dialog lets you assign groups of Agents and/or SAP systems to a user.

To display the Agent Group Access List dialog (below) click the Agent Group Access List button on the Add User dialog (see Adding a User via I-Administrator) or the Edit User dialog (see Editing a User via I-Administrator).



The Available Groups window identifies all currently defined groups that have not been assigned to the user.

The Assigned Groups window identifies all currently defined groups that have been assigned to the user.

Step 1

Double-click a group to move it from one window to another — OR:

  1. Click on a group (or use the Ctrl key to click on more than one group).
  2. Click the Assign button to move the selected group(s) to the Assigned Groups window; click the Remove button to move the selected group(s) to the Available Groups window.

Step 2

Click the Assign All button to move all Available Groups to the Assigned Groups window.

Step 3

Click the Remove All button to move all Assigned Groups to the Available Groups window.

Step 4

Click the OK button to save the selected assignments and returns you to the previous dialog (or click the Cancel button to exit the dialog without saving the selections).