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Table of Contents
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Agents list
Agents list
Step 1

From the Agents & Connections navigation pane, select Agents > All Agents or Agents > <type of agent>. An Agents list displays:
 
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See Agents Overview#Agents List Field Descriptions, below, for a description of the columns on an Agent List.

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Agent Details
Agent Details
Step 2

To display Details about an Agent on the list, click the icon next to the Name or details icon or click anywhere in the Agent row.
 
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agent task execution limit
agent task execution limit
Most fields are display-only; however, you can make the following changes:

You also can choose to:

  • Temporarily suspend the  the agent's ability to run tasks.


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Column

Description

Name

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Host Name

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Type

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Agent ID

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Version

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Last Heartbeat

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Current Task Count

System supplied; current number of tasks currently being run by this Agent.

Suspended

Specification (true or false) for whether or not this Agent has been suspended from the ability to run tasks.

Status

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Started Date

Time stamp of when the Agent started or connected.

Updated By

User that last updated this record.

Updated

Date when this record was last updated.

Member of Business Service

Business Services that this Agent belongs to.

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Detailed descriptions of the fields in the Agent Details are provided for each Agents Overview#type type of Agent.

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Starting and Stopping Agents
Starting and Stopping Agents
Starting and Stopping Agents

For instructions on starting and stopping Agents, see Starting and Stopping Agent Components.

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Suspending Agents, Agent Clusters, and Agent Cluster Memberships
Suspending Agents, Agent Clusters, and Agent Cluster Memberships
Suspending Agents, Agent Clusters, and Agent Cluster Memberships

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  • To suspend an Agent from the Agents Overview#Agents list, either:
    • Right-click the Name of the Agent to be suspended and, on the Action menu, click Suspend Agent.
    • Click the box to the left of the Name and, from the Action on selected rows... drop-down list at the bottom of the page, click Suspend Agent.
  • To suspend an Agent from the Agents Overview#Agent Agent Details, click the Suspend Agent button. A Resume Agent button replaces the Suspend Agent button.

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  • To end the suspension, and resume the ability of a Agents in an Agent Cluster to run tasks, from the Agent Clusters list, either:
    • Right-click the Name of the agent cluster to be resumed and, on the Action menu, click Resume Agent Cluster.
    • Click the Details icon next to the Name of the Agent Cluster and, in the Agent Cluster Details, click Resume Agent Cluster.
  • To resume an Agent Cluster from an Agent Cluster Details, click the Resume Cluster button. A Suspend Cluster button replaces the Resume Cluster button.
  • When an Agent Cluster is Suspended or Resumed, a Suspended On or Resumed On field indicates the date and time of the suspension or resumption.

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Step 1

From the Agents & Connections navigation pane, select Agents > All Agents or Agents > <type of agent>. An Agents list displays.

Step 2

Click the icon next to the Name of an Agent, or click anywhere in the Agent row, to display Details about the Agent.

Step 3

Click the Notifications tab to display a list of any Email and SNMP notifications configured for the Agent.

Step 4

Select the type of notification you want the Agent to send, and then click New. Notification Details for a new Notification displays (See Agents Overview#Email Email Notification Details and Agents Overview#SNMP SNMP Notification Details, below.

Step 5

Complete the fields as needed (see Agents Overview#Email Email Notification Details Field Descriptions and Agents Overview#SNMP SNMP Notification Details Field Descriptions, below).
 

Note
titleNote

Agent built-in variables are available to pass data about the Agent into the notification. (User-defined variables, including Global variables, are not available for use in Agent email notifications).


Step 6

Click the Save button to save the record.

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Email Notification Details
Email Notification Details
Email Notification Details

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Email Notification Details Field Descriptions
Email Notification Details Field Descriptions
Email Notification Details Field Descriptions

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Field Name

Description

Criteria

This section contains criteria for sending the notification.

Status Options

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Details

This section contains assorted detailed information about the notification.

Email Template

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Email Connection

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IL:Email Connection field - Outgoing - 6.4.2

Reply-To

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To

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CC

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BCC

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Subject

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Body

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Buttons

This section identifies the buttons displayed above and below the Notification Details that let you perform various actions.

Save

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Save & New

Saves a new record in the Controller database and redisplays empty Details so that you can create another new record.

Save & View

Saves a new record in the Controller database and continues to display that record.

Update

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Delete

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Refresh

Refreshes any dynamic data displayed in the Details.

Close

For pop-up view only; closes the pop-up view of this notification.

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SNMP Notification Details
SNMP Notification Details
SNMP Notification Details

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SNMP Notification Details Field Descriptions
SNMP Notification Details Field Descriptions
SNMP Notification Details Field Descriptions

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Field Name

Description

Criteria

This section contains criteria for sending the notification.

Status Options

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IL:Mode

Details

This section contains assorted detailed information about the notification.

SNMP Manager

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IL:SNMP Manager field - 6.4.2.0

Notification Severity

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IL:Notification severity

Buttons

This section identifies the buttons displayed above and below the Notification Details that let you perform various actions.

Save

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UC69IL:Submit buttonUC69
IL:Submit button

Save & New

Saves a new record in the Controller database and redisplays empty Details so that you can create another new record.

Save & View

Saves a new record in the Controller database and continues to display that record.

Update

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UC69IL:Update buttonUC69
IL:Update button

Delete

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IL:Delete button

Refresh

Refreshes any dynamic data displayed in the Details.

Close

For pop-up view only; closes the pop-up view of this notification.

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