My Universal Controller License has Expired

Owned by Former user (Deleted)
Last updated: Jan 25, 2023 by Stonebranch (Deactivated)

Problem

If your Universal Controller license has expired, you will not be able to run any tasks. If you attempt to run a task under an expired license, the Controller will place the task in the Defined state.

When you log in to the Controller, the Console will displays a license expiration informational message if your license will expire within a week, and an error message if your license already has expired.

Additionally, if you have configured the Controller for System Notifications, system notifications are sent when the Controller license will expire in seven days and if the license already has expired.

There are two other methods you can use to check on license expiration.

Method 1

Check the System Details widget (view the system-defined Home Dashboard or, on the Reporting navigation pane, click Widgets) to see how many days are left on your license.

The Days: #/# entry in the License field indicates the current day of your current license and the total number of days in the license. If the numbers are identical, your license has expired.
 


 

Method 2

Check the Controller log file.

If your license has expired, the following two messages should appear in the log at the midnight roll-over:

2015-01-07-00:00:00:006   WARN [Ops.Timer.Forecast_Refresh.0] License Violation: Number of Days has exceeded # suspending system
2015-01-07-00:00:00:006   INFO [Ops.Timer.Forecast_Refresh.0] Pausing the server.


Additionally, this message should appear in the log if you try to run a task under an expired license:

2015-01-07-09:32:27:728   INFO [Ops.Available.2367.0] System paused, waiting for resume

Solution

Contact Stonebranch Customer Support.